Contact us on 01578 722808 or

Terms and Conditions

Terms and Conditions


This page tells you the Terms and Conditions (“Terms”, “Terms and Conditions”) by which you may use (“the Website”).

You should read these Terms carefully before using the Website. If you do not agree to these Terms, please do not use the Website. By using the Website, you indicate that you accept and agree to abide by these Terms.


Information about us


The Website is operated by Flat Cat Gallery (“We”, “Us”, “Our”), located at 2 Market Place, Lauder, TD2 6SR. Our VAT number is 241926900


Intellectual property rights


We are the owner, or the licensee, of all intellectual property rights regarding the Website and any material published on it, including (but not limited to) trademarks, images and text.

By using this Website you agree to respect our intellectual property rights, or those of our licensors and will not copy, download or reproduce any material on this site for commercial purposes.


Links from the Website


Our Website contains links to websites and resources provided by third parties, over which we have no control.  These links are provided for your information only and their inclusion does not imply any endorsement of the information contained in these sites. We accept no responsibility for them, nor do we accept liability for any loss or damage that may arise from your use of them.


Ordering Artwork or Gifts via the Website


We have a range of artwork and gifts available to purchase online. Please check your order and amend any errors before submitting it. It is your responsibility to ensure that the information that you provide to us is correct.  


When you have completed your order, you will be sent an email confirmation detailing your order and confirming postage and package costs, together with delivery and invoice details. If we have any difficulties processing your order, we will contact you.


We currently use Paypal for online payments. Once the purchase has been made, you will receive a confirmation email from Paypal. Any refunds will be made via Paypal.


We are also happy to take payments over the phone. We take all major credit cards apart from American Express/ AMEX. You can contact staff at the gallery on +44 (0)1578 722808. Payment must be in Pounds Sterling.


Acceptance and fulfilment of orders will be subject to availability. We will not be liable if the artwork or gift that you wish to order is unavailable for any reason. If an item sells in the Flat Cat Gallery and the online gallery/ shop simultaneously, the customer who purchases the artwork or gift in the Flat Cat Gallery will take priority. In the unlikely event we are unable to supply the artwork/ gift that you have ordered we will inform you by email and we will not process your order. If you have already paid, we will refund you the full amount including any delivery costs incurred, as soon as reasonably possible.


If you order a print, we cannot guarantee, unless explicitly stated and confirmed by us in writing, that you will receive a particular number in the series.


If you have ordered more than one item, we may deliver these to you separately.


International Shipping


Delivery of goods outside the United Kingdom may be subject to import duties and taxes which are levied upon their arrival the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Please be aware that cross-border shipments may be subject to opening and inspection by customs authorities. You are responsible for ensuring that your order complies with all applicable laws and regulations of the country for which the Artwork is destined. We will not be liable for any breach by you of any such laws.


Our Artwork and Gift Ranges


The images on the Website are for illustrative purposes only. Although we aim to display items accurately, colours will vary depending on the computer or device they are being viewed on. In addition, all the items in our online gallery are unique and, particularly in the case of handmade jewellery and ceramics, items may not be identical to the ones in the image.


Paintings are framed (unless otherwise stated) and the price listed includes the frame. If you would like to see a specific painting’s frame, please contact the gallery and a member of staff will be able help you.


Please be advised that you are purchasing the physical Artwork only and artists retain the intellectual property rights to their work. This does not give you any rights under copyright or related rights and these must be negotiated separately with the relevant owner of the intellectual property rights.


Damaged goods or incorrect deliveries


If any damage is evident on delivery, please reject the order. If, on opening, the item has been damaged during transit, a claim will be made with the relevant courier against the insurance paid for when shipping the work. Please check all items upon delivery and report any damage to us as soon as possible and within 7 days following receipt of the item, stating the nature of the damage/defect, and quoting the invoice number.


Any damaged or incorrect items that need to be returned to us must be authorised in advance by the Flat Cat Gallery. Contact us for more information on +44 (0)1578 722808. Failure to notify us within 7 days will deem you to have accepted the goods.


Once authorised, damaged or incorrect deliveries must be returned to us within 14 days of receipt of items. The gallery will only refund the postage & packaging costs of returned goods if they were deemed faulty or damaged on delivery.


Gift Vouchers


Please note that at this time Flat Cat Gallery Gift Vouchers can only be redeemed instore and cannot be redeemed online.


Amending the Terms of Use


We may revise these terms of use at any time. You should check this page from time to time to take notice of any changes that we made, as they are binding.